Version Date: 9/3/2024
Thanks for choosing CardCenter for your gift card purchase! This agreement outlines what you can expect from us and what we expect from you as a buyer. In this agreement, "we" and "us" refer to CardCenter LLC, a Texas limited liability company, and "card" refers to a gift card, merchandise credit, voucher, or a similar prepaid account or product.
While we may allow anonymous visitors to access some features on our website, in order to place orders or manage your purchases, you must create an account on our website. You are responsible for providing accurate contact information when registering, for keeping your contact information updated, and for maintaining the confidentiality of your account credentials. If you suspect that your account has been accessed without your authorization, you must inform us immediately. We are not liable for any unauthorized access to your account.
To protect both you and us, we may verify your contact information and request additional information such as a copy of a government ID to confirm your identity. We may disable your account if we determine that any information you provided is suspect, inaccurate, or cannot be confirmed.
We reserve the right to interrupt your account or access to our website, with or without prior notice (e.g. for scheduled or emergency maintenance). In the event your account or access to it is interrupted for any reason, we will not be liable for any losses due to the interruption.
Once registered, you can place orders on our website or by contacting us directly. We may perform additional verifications before approving or shipping your order; you agree to cooperate with us to verify your order details and resolve any questions that arise.
Unless otherwise agreed upon, payment will be made in full at the time of purchase. Once your payment has been received and verified, we will deliver the cards you ordered to the email address you provided to us when you registered or later updated your account. The cards you purchase will be issued in the amount and currency specified at the time of purchase. Each will have a unique code associated with it.
To make your life easier, we offer a service by which you can be notified of new deals. However, though we try our best, we can't guarantee the accuracy of the deals we post (we do make typos occasionally), or the availability of those deals (some of which may sell out quickly). We reserve the right to correct any deals inadvertently posted with incorrect information, including correcting the rates for any orders submitted under those deals.
Once you place an order on our website or by contacting us, you cannot cancel it except with our permission. This is because, when you place an order, we may source cards based on the assumption that you will purchase them, and if you do not, we may not have another ready avenue to sell them.
We reserve the right to modify or cancel any order at our discretion, including but not limited to instances of suspected fraud, unauthorized transactions, or technical errors.
Product availability may vary and is subject to change without notice. If we are unable to fulfill your order as originally submitted, we will contact you and modify or cancel the order as mutually agreed upon.
Once purchased and delivered, you may redeem your cards. You agree to redeem your cards only for lawful purposes and in accordance with the terms and conditions of the company that issued the card. We do not guarantee the availability of specific products or services for purchase with your cards. We are not a party to your redemption transactions and are not responsible for the quality of the goods or services you receive when you redeem your cards. We are not liable for any damages, losses, or liabilities arising from the purchase, use, or inability to redeem your cards, except as described in the Warranty section below.
All purchases are final and non-refundable, except as required by law.
We guarantee all cards you purchase from us for a minimum of 100 days from the date we deliver them to you, as described below. If you contact us about an issue beyond this 100 day warranty period, we will do our best to address it, but cannot guarantee a resolution.
Our warranty covers:
Our warranty does not cover:
If you contact us about an issue with a card you purchased and we determine that it is covered under our warranty, we will at our option either refund or replace it. We may partially refund a card if you claim a lower usable balance than the value you purchased it under.
In investigating issues that arise, we strive to be fair to all parties involved and make decisions based on the best information available, which may not always be as detailed as we would like. But to be clear, if there is any disagreement about a disputed card, the right to make the final determination about it - including whether, when, and by how much it should be covered under our warranty - is ours alone. We may, in our discretion, reverse refunds to your account if additional information comes to light after our initial determination.
If you have a negative account balance (due, for example, to cards we refunded and later determine you redeemed), it is your responsibility to remedy that upon our request within 7 days by sending us a payment for the total amount due. If your account balance remains negative beyond that 7 day grace period, we may charge interest at the rate of 2% per month or the maximum rate allowed by law, whichever is lower. We may report information about your account to credit bureaus, law enforcement, or collections agencies, so late payments, missed payments, or other defaults may be reflected in your credit report.
You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your breach of this agreement or your misuse of the cards you purchase from us. We will indemnify and hold you harmless from any claims, damages, or losses arising from our breach of this agreement.
Any disputes arising out of our relationship shall be resolved through mediation. In the event that mediation is unsuccessful, the dispute shall be submitted to the American Arbitration Association in accordance with its Commercial Arbitration Rules. The decision reached through arbitration shall be final and binding on you and on us.
This agreement shall be governed by the laws of the State of Texas, regardless of conflict of laws rules, and if any legal action is necessary, it will be pursued exclusively in the federal or state courts of Harris County, Texas, and you consent to jurisdiction in those courts.
This agreement constitutes the entire agreement between you and us regarding the purchase and use of your cards, superseding any prior agreements or understandings. If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Your or our failure to enforce any provision of this agreement shall not be construed as a waiver of such provision or the right to enforce it at a later time. You may not assign or transfer your rights or obligations under this agreement without our prior written consent.
We strive to maintain great relationships with our buyers, and we have a good track record doing just that. However, sometimes things don't work out. Either you or we may terminate our relationship at any time, for any reason. In particular, we may terminate our relationship with you if you submit fraudulent orders, are uncooperative or unresponsive with card investigations, consistently carry a negative account balance, or violate this agreement. You can terminate our relationship simply by ceasing placing orders with us. If we terminate our relationship, we will notify you and reject all future orders from you, and may also pursue other remedies available to us (for example, if you have a negative account balance). Regardless of how our relationship ends, this agreement will survive and continue in full effect.
We will notify you via email of any changes to this agreement. If you have questions about the changes we make, or don't agree with them, we'd like to hear about that - please let us know. If in the end you still don't agree with our changes, you can terminate our relationship as described above, and the agreement that was current at the time your last order was placed will remain in effect.