FAQ

General

What is CardCenter?

CardCenter is your go-to platform for discounted gift cards, designed to help individuals and businesses save money and boost profits.

How do I create an account?
Is my personal information secure?

Absolutely. We use advanced encryption to protect your information and ensure your privacy.

Why do you require identity verification?

We require identity verification to prevent fraud and maintain trust within our community. It’s a key part of our commitment to security.

How long does the identity verification process take?

The process typically takes under 5 minutes - you'll just upload a photo of your government ID and take a selfie.

How secure is the identity verification process?

We use Persona, a top-rated company with PCI, ISO 27001, SOC2, GDPR, and CCPA certifications to process your identity verification securely.

Buying

How do I buy a gift card?

Browse our discounted gift cards, add to cart, and checkout. Use the search box to filter by brand.

Which brands of gift cards do you have?

We offer a wide range of brands like Amazon, Apple, and Best Buy. Shop now to see our current selection.

What if I don’t see the brand I'm looking for?

Reach out to us at sales@cardcenter.cc, and we’ll do our best to get it for you!

Which payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express cards, and offer an extra 3% discount for payments via bank account or Zelle.

How are gift cards delivered?

All cards are delivered electronically. When your order is ready, we'll send you a link to an Excel spreadsheet along with a link to a PDF that includes barcodes for in store use. You can also access your cards in your CardCenter account. For security reasons, you'll need to verify your account by entering a code you receive via text or phone call when accessing your cards.

When will I receive my gift card?

For credit card payments, usually within minutes; up to 24 hours if additional verification is needed. Bank account payments take up to 3 business days; Zelle is processed once your payment is confirmed (usually within minutes if you include your order ID in the payment memo).

Do you offer bulk purchasing options?

Yes, we offer special rates and benefits for bulk purchases. Learn more about our bulk buying program.

How can I get a bulk purchasing discount?

For purchases of $10,000/day or more, please reach out to us for custom solutions and pricing.

What is your refund policy?

All sales are final, except as required by law or covered under our 100 day warranty. See our full buyer agreement.

Can I return or exchange a gift card?

All sales are final, but if you encounter any issues, please contact us for assistance.

What if my gift card isn’t working?

Contact us at support@cardcenter.cc or report the issue by entering the card code in the search box, selecting the card, and posting a comment like “Balance checker says this card is invalid.” We’ll take it from there.

Do my gift cards expire?

Our gift cards never expire unless specified otherwise on the purchase page, so you can stock them without worry.

STILL STUCK? ASK DIRECTLY.

CardCenter

Your Trusted Gift Card Partner

CONTACT

5900 Balcones Drive STE 100, Austin, TX 78731

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